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Customer/Employee Evaluation
Employee Evaluation
Financial performance is impacted by “Employee Opinion and Satisfaction.” All businesses exist to turn a profit, hence understanding and gauging a happy productive working environment is critical to business owners.
Employee satisfaction affects the following:
• Company retention
• Quality of work
• Morale
• Productivity
Customer Evaluation
Acquiring new customers is 10 times more difficult and expensive than retaining existing ones. This is one of the fundamental driving forces behind the adoption and interest in customer retention measurements (CRM) and related customer retention strategies.
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